Privacy Policy

Privacy Policy for The Boulders at Squam

At The Boulders at Squam, accessible at www.vacationnh.com, we prioritize your privacy. This Privacy Policy outlines the types of information we collect and how we use it.

If you have any questions or need more information about our Privacy Policy, please contact us at theboulders@vacationNH.com.

This policy is applicable only to our online activities and pertains to visitors to our website regarding the information they share and collect. It does not apply to information collected offline or through other channels. Any guests contacted through email or text message can reply STOP to opt out of any future contacts.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

We will clearly communicate what personal information is required and why at the time we request it. If you contact us directly, we may gather additional information such as your name, email address, phone number, and the content of your message or attachments.

How We Use Your Information

We use your information to:

Communicate with you for customer support and updates
Enhance and personalize your experience
Send you emails
Detect and prevent fraud

Cookies and Web Beacons

Like many websites, The Boulders at Squam uses cookies to store visitor preferences and track the pages accessed. This helps optimize user experience by customizing content based on browser type and other factors.

CCPA Privacy Policy (Do Not Sell My Personal Information)

Under the CCPA, California consumers have the right to:

Request disclosure of the categories and specific pieces of personal data collected.
Request deletion of their personal data.
Request that their data not be sold.

We will respond to requests within one month. To exercise these rights, please contact us.

GDPR Privacy Policy (Data Protection Rights)

You have the following rights regarding your personal data:

Right to Access: Request copies of your data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Request restriction of your data processing under certain conditions.
Right to Object to Processing: Object to our processing of your data under certain conditions.
Right to Data Portability: Request transfer of your data to another organization or directly to you under certain conditions.

We will respond to requests within one month. To exercise these rights, please contact us.

Children's Information

We prioritize protecting children's online privacy. We encourage parents and guardians to monitor their children's internet activity.

The Boulders at Squam does not knowingly collect personal information from children under 18. If you believe your child has provided such information, please contact us immediately so we can remove it promptly.

1- SMS Consent Communication:
The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from The Boulders LLC, you may receive messages related to the following:
Confirmation of your reservation
Check-In instructions
A request for a review at the end of your stay

Example: "Hello, We are excited for your stay! Your reservation is for Moose Manor from July 1st at 3:00 PM through July 8th at 10:00 AM. For the duration of your stay, your unique pass code for your door is 1234. You will also see a temporary hold put on your card for $250. This is a security deposit that is fully released 72 hours after checkout. If you have any questions regarding your upcoming stay, please let us know. You can reply STOP to opt out of SMS messaging from The Boulders LLC at any time."

3- Message Frequency:
Message frequency may vary depending on the type of communication. Most guests will receive a message at time of reservation, 2 days prior to check in and on the day prior to departure. The only other text messages will be if The Boulders LLC is responding to a guest inquiry that was initiated by the guest.

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
When making a reservation, you may opt-in to receive SMS messages from The Boulders in the following ways

By submitting an online form

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at theboulders@vacationNH.com or call us at 603-968-3600

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page above.

TCR form:
1. A text message and email will be sent at time of booking to confirm your reservation. 2 days prior to check-in another text message and email will provide you with your room code and check-in insturctions. The day prior to checkout, you will receive a final message asking "Did you have a good stay? If so, please leave us a 5 star Google Review!"
2. Please see the privacy policy above